FXCM launches ‘Client 1st, Trader Driven’ initiative,
5 min readLONDON and SYDNEY, Australia and JOHANNESBURG, South Africa, June 14, 2021 (World NEWSWIRE) — FXCM Group, LLC (‘FXCM Group’ or ‘FXCM’), the primary worldwide provider of on the net foreign trade (Forex) trading, CFD trading, cryptocurrencies1 and associated services, is launching an bold ‘Client First’ initiative that expands its product featuring and boosts its client provider as component of a brand name refresh.
A crucial section of ‘Client First’ is a solid dedication to consumer support, as highlighted by its ‘client first, trader driven’ tagline in its new logo. FXCM has demonstrated this dedication so considerably in 2021, reporting that its typical are living-chat choose-up time was 5 seconds, even though 100% of phone calls had been answered in 45 seconds and emails replied to inside a day.2
More than the previous year the business has rolled out well-known and rising products to the retail investing sector, including 79 products together with share CFDs, cryptos1 and inventory baskets throughout Europe, Hong Kong and United states of america. For case in point, a new stock basket solution, Big China Tech (ATMX), brings together the shares of Alibaba, Tencent, Meituan and Xiaomi, some of the biggest and most extensively traded tech organizations globally.
FXCM now gives many stock baskets to their retail shoppers, designed up into the adhering to: Huge US Tech (“FAANG”), Esports & Gaming, Biotechnology, China Technologies and China E-commerce, and now Massive China Tech (ATMX). These baskets have tested to be well-liked with their clients and as a consequence the organization is keen to proactively include new items and broaden its competitive featuring to access a wider group of traders.
FXCM also permits its clientele to invest in a assortment of globally stated firms these as Amazon and Tesla, large banks like Citigroup and JP Morgan and corporations which have benefited from the get the job done from home pattern like Peloton and Zoom Online video Communications.
Brendan Callan, CEO of FXCM, mentioned: “We have been proactively rolling out new items, introducing 79 products and solutions in 2021 so considerably and will keep on to do so for the foreseeable long run. With the environment greatly switching how it communicates in the earlier calendar year, we have also ramped up resourcing in our client support team. It is paramount that our individuals hook up with our consumers on every single level from the instant they begin their investing journey. Our determination to top rated-notch service fosters trust and we glance to make a potent connection with our consumers through each individual phase of the trading knowledge. Our approach is uncomplicated: when our shoppers want to trade anything, it must be readily available on our system and when they need assist, our workforce is there to enable them.”
The business also gained a variety of awards in the previous calendar year, together with the Very best Zero Commission* Broker in the ADVFN Global Economic Awards 2021 and the Most effective Fx System at the 2021 On the internet Own Wealth.
1Cryptocurrency solutions are only offered to Skilled and Qualified Counterparty Shoppers beneath FXCM LTD.
2Jan – Could 2021 FXCM Assistance data
*Award granted to the FXCM Group by ADVFN in March 2021. FXCM can be compensated in many techniques, which includes but are not confined to introducing a mark-up to the spreads it gets from its liquidity vendors, introducing a mark-up to rollover, and so forth. Fee-based pricing is relevant to Energetic Trader account types.
About FXCM:
FXCM is a main service provider of on line overseas exchange (Forex) trading, CFD trading, and linked products and services. Founded in 1999, the firm’s mission is to provide world-wide traders with obtain to the world’s premier and most liquid marketplace by providing impressive trading instruments, selecting exceptional investing educators, assembly stringent monetary expectations and striving for the ideal on line investing practical experience in the industry. Shoppers have the gain of cellular investing, 1-simply click order execution and investing from genuine-time charts. In addition, FXCM gives academic classes on Forex buying and selling and offers trading instruments, proprietary knowledge and top quality sources. FXCM Pro provides retail brokers, little hedge cash and emerging market place financial institutions obtain to wholesale execution and liquidity, while offering higher and medium frequency resources accessibility to primary brokerage services by means of FXCM Prime. FXCM is a Leucadia Organization.
Currency trading Cash Marketplaces Restricted: FCA registration quantity 217689 (www.fxcm.com/united kingdom)
CFDs are complicated instruments and arrive with a substantial possibility of dropping dollars speedily thanks to leverage.
73.42% of retail trader accounts eliminate income when trading CFDs with this provider.
You should really take into account no matter whether you fully grasp how CFDs function and irrespective of whether you can find the money for to just take the substantial danger of shedding your revenue.
FXCM EU LTD: CySEC license range 392/20 (www.fxcm.com/eu)
CFDs are complex instruments and occur with a significant chance of getting rid of dollars swiftly because of to leverage.
Among 74-89% of retail trader accounts reduce income when buying and selling CFDs.
You ought to look at regardless of whether you have an understanding of how CFDs get the job done and regardless of whether you can afford to pay for to just take the large possibility of losing your funds.
FXCM Australia Pty. Confined: AFSL 309763. You can sustain a complete reduction of deposits. The items might not be ideal for all buyers. Make sure you guarantee that you fully recognize the risks concerned. If you choose to trade products and solutions available by FXCM AU, you need to read through and comprehend the Money Companies Manual, Product Disclosure Statement, and Phrases of Organization on www.fxcm.com/au.
FXCM South Africa (PTY) Ltd: FSP No 46534 (www.fxcm.com/za). Our company contains products and solutions that are traded on margin and carry a chance of losses in surplus of your deposited money. The merchandise may possibly not be ideal for all investors. Remember to make sure that you fully recognize the pitfalls associated.
FXCM Markets Restricted: Losses can exceed deposited money. (www.fxcm.com/marketplaces).
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